Our best of breed life sciences multi channel CRM system.
Delivering the whole picture
IM CRM is designed to integrate with your other data systems to give you the complete picture of the customer or institution and your interactions with that person or organisation. This is made possible through our unique cloud architecture and our open, secure data management. For example, this approach makes it possible to see:
- Total contacts on a customer by representative, medical, marketing and e contacts
- Totality of spend by customer or institution
- Effectiveness of Promotional Materials by customer groups
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Multi device, online or offline
IM CRM is designed to work for your business, not against it. Our elegant system architecture means that IM CRM is device agnostic, so it will work on any device or mobile device. iPad or PC, Android or iPhone, Online or Offline. IM CRM is designed to enable your working practices now and in the future.
IM CRM is the only Life Sciences CRM with Analytics integrated into the interface as standard. IM CRM can take specific analytics such as Territory Sales, Investment, Coverage & Frequency of targets or performance against KPIs and put them front and centre, keeping your sales teams and Head Office up to date with live information and ensuring that your teams are on track and on target.
The Complete Solution
IM CRM offers the most complete range of solutions to optimise your commercial activities. From an intuitive, social interface that end users will love to an ROI module that will help your managers understand where to invest time and resources, IM CRM brings you a comprehensive set of options to give competitive advantage to your business.
- Full customer and sales data integration
- Calling and targeting
- Meetings and compliance
- Planning and diary
- Medical module
- IM OTC module
- Sample Management
- Integrated Analytics
IM solutions benefit from being created using a pharmaceutical-market specific platform (IM Framework). Designed to be multi channel, and with the complex needs of pharmaceutical data and customers in mind IM Framework allows IM solutions to work in an agile, customer centric manner that matches the changing needs of our customers. The real benefits though, come down the line. Through a combination of its device agnostic approach, ability to integrate new technologies (such as HTML5) and its adaptive ability, IM Solutions can change as fast as the market and the needs of our clients, to give first-mover advantage.